If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Open Box items ship the same day if ordered before 2 PM CST. Items from our authorized distributors ship within 2–3 business days.
Customer Support
We're here to help — and we mean it!
Phone Support: Call us Monday–Friday, 10 AM–4 PM CST at 205-519-7966.
Live Chat: Our chat is packed with helpful FAQs and is a great way to get quick answers. We typically respond throughout the day — often up to 8 PM CST — so don’t hesitate to reach out.
Email Support: Prefer email? No problem. Reach out anytime at customerservice@omegafaucets.com, and we’ll get back to you as quickly as possible.
We’re committed to providing outstanding support and making sure you get the help you need.
FAQ’s
Use the chat box or check out our FAQ - both are great ways to find answers to common questions.
Shop Tax-Free and Save More on All Items
All Items Are Tax-Free Save more when you buy direct from Omega Faucet(excluding Alabama).
Want to save big on your plumbing package? Our Prepay & Hold Program lets you skip the sales tax on new product plumbing packages.
After many years of suffering through the many operating [and design/manufacturing] flaws of another electronic soap dispenser, the Delata DESD-751 is a breath of fresh air. Its PIR sensor is well-optimized for object distance sensitivity; working only when asked to. The [remote-mounted] polypropylene soap ‘bottle’ holds an ample 1000ml. of liquid soap. The installation/operating instructions for the unit are thorough and well-written.
My only complaint would be the non-inclusion of an optional ‘key fob’ 4-Function remote control – the most-important of those functions being the soap quantity, which for my uses would be helpful from the get-go.
Purchased a Kohler artifact faucet for a great price and when we went to install it wouldn't work correctly. I was SO worried as I bought an open box item that I would be out of luck. Wow was I wrong.... Omega took the time to chat with me by phone, ordered a new faucet for me from Kohler (brand new) and took my return. When the finish I ordered was backlogged at Kohler they even offered to send me a different finish to have in the meantime while my preferred color became back in stock. This is TOP TIER service that doesn't exist anywhere. 10/10
