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Flat-rate shipping on most open Box Items
Order by 2 PM CST for same-day shipping on in-stock Open Box items. Orders after 2 PM Friday or on weekends ship next business day.
Free shipping on new items sourced from our authorized distributors, typically processed and shipped within 2–3 business days.
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Purchased a Kohler artifact faucet for a great price and when we went to install it wouldn't work correctly. I was SO worried as I bought an open box item that I would be out of luck. Wow was I wrong.... Omega took the time to chat with me by phone, ordered a new faucet for me from Kohler (brand new) and took my return. When the finish I ordered was backlogged at Kohler they even offered to send me a different finish to have in the meantime while my preferred color became back in stock. This is TOP TIER service that doesn't exist anywhere. 10/10
The faucet was just right, the price was very good and the service was super. I highly recommend Omega Faucet!
Purchased a Kohler artifact faucet for a great price and when we went to install it wouldn't work correctly. I was SO worried as I bought an open box item that I would be out of luck. Wow was I wrong.... Omega took the time to chat with me by phone, ordered a new faucet for me from Kohler (brand new) and took my return. When the finish I ordered was backlogged at Kohler they even offered to send me a different finish to have in the meantime while my preferred color became back in stock. This is TOP TIER service that doesn't exist anywhere. 10/10
